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How to stop Higher Logic emails going to junk

Last modified on Monday, March 11, 2024

2 minute read


Authenticating Higher Logic Emails with SPF and DKIM

Why are my Higher Logic emails going to Spam?

If you have a problem with Higher Logic emails going to spam, that is, going to the junk folder of your recipients, then it is very likely an issue with your email authentication. Emails failing authentication, be they failing SPF, failing DKIM, or failing DMARC is common, as SPF, DKIM, and DMARC are often not properly implemented by domain administrators. Often, the main cause of Higher Logic emails being blocked is due to the Higher Logic emails failing DMARC, which in the case of Higher Logic, is usually due to a misconfiguration of SPF and DKIM.

How to stop Higher Logic emails going to Junk.

The first step to preventing Higher Logic email going to spam is to retrieve a failed message and access its header information. This will allow you to quickly diagnose whether any authentication issues such as DKIM or DMARC are flagging your email as spam, instructing the recipient sender to move it to junk. Simply paste the email headers into our free Stellastra Deliverability Tool, which you can use freely with no log in required. Our deliverability tool should allow you to avoid Higher Logic emails from going to spam, or at least rule out authentication as the issue.

How to remove 'via higherlogic.com' or 'on behalf of higherlogic.com'

Another example of where a Higher Logic DKIM misconfiguration is to blame, is if your recipients report seeing the message as 'via higherlogic.com' or 'on behalf of higherlogic.com' and that the emails typically end up in spam or junk. The Stellastra Email Deliverability tool above will confirm this prognosis, however, you may also wish to configure DKIM for Higher Logic by logging in to your Higher Logic account to check to see if you have followed the following article to configure your Higher Logic dkim setup to authenticate your domain.

How to stop Higher Logic Failing DMARC

To ensure that your Higher Logic campaigns pass DMARC and get delivered to your prospects, it is important to ensure that DKIM and SPF passes authentication for your domain. A common mistake is to sign an email with Higher Logic's own DKIM keys. However, in order for Higher Logic's email to pass authentication for your own domain, it is necessary to use your own DKIM keys as per Higher Logic's own guide. If you wish to verify the above, paste the message headers for a failed Higher Logic message into our Higher Logic email testing tool. Furthermore, you should also follow the instructions on how to set up SPF authentication for Higher Logic.

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