Authenticating ManageEngine Analytics Plus Cloud Emails with SPF and DKIM

Why are my ManageEngine Analytics Plus Cloud emails going to Spam?

If you have a problem with ManageEngine Analytics Plus Cloud emails going to spam, that is, going to the junk folder of your recipients, then it is very likely an issue with your email authentication. Emails failing authentication, be they failing SPF, failing DKIM, or failing DMARC is common, as SPF, DKIM, and DMARC are often not properly implemented by domain administrators. Often, the main cause of ManageEngine Analytics Plus Cloud emails being blocked is due to the ManageEngine Analytics Plus Cloud emails failing DMARC, which in the case of ManageEngine Analytics Plus Cloud, is usually due to a misconfiguration of SPF and DKIM.

How to stop ManageEngine Analytics Plus Cloud emails going to Junk.

The first step to preventing ManageEngine Analytics Plus Cloud email going to spam is to retrieve a failed message and access its header information. This will allow you to quickly diagnose whether any authentication issues such as DKIM or DMARC are flagging your email as spam, instructing the recipient sender to move it to junk. Simply paste the email headers into our free Stellastra Deliverability Tool, which you can use freely with no log in required. Our deliverability tool should allow you to avoid ManageEngine Analytics Plus Cloud emails from going to spam, or at least rule out authentication as the issue.

How to remove ‘via manageengine.com’ or ‘on behalf of manageengine.com’

Another example of where a ManageEngine Analytics Plus Cloud DKIM misconfiguration is to blame, is if your recipients report seeing the message as ‘via manageengine.com’ or ‘on behalf of manageengine.com’ and that the emails typically end up in spam or junk. The Stellastra Email Deliverability tool above will confirm this prognosis, however, you may also wish to configure DKIM for ManageEngine Analytics Plus Cloud by logging in to your ManageEngine Analytics Plus Cloud account to check to see if you have followed the following article to configure your ManageEngine Analytics Plus Cloud dkim setup to authenticate your domain.

How to stop ManageEngine Analytics Plus Cloud Failing DMARC

To ensure that your ManageEngine Analytics Plus Cloud campaigns pass DMARC and get delivered to your prospects, it is important to ensure that DKIM and SPF passes authentication for your domain. A common mistake is to sign an email with ManageEngine Analytics Plus Cloud’s own DKIM keys. However, in order for ManageEngine Analytics Plus Cloud’s email to pass authentication for your own domain, it is necessary to use your own DKIM keys as per ManageEngine Analytics Plus Cloud’s own guide. If you wish to verify the above, paste the message headers for a failed ManageEngine Analytics Plus Cloud message into our ManageEngine Analytics Plus Cloud email testing tool. Furthermore, you should also follow the instructions on how to set up SPF authentication for ManageEngine Analytics Plus Cloud.

How can I gain visibility over who is sending with my domain?

Stellastra’s email deliverability visibility tool takes reports from all modern inbox providers including Google (Gmail), Microsoft (Outlook), Mimecast, and Zoho to show who is sending email using your domain. This ensures that 1) you are monitoring your outbound emails to diagnose why emails are going to spam, and 2) that you take steps to lock down your domain, become secure, and comply with Google and Yahoo’s 2024 bulk email sending policies.

How can I ensure I am compliant with Yahoo and Google’s 2024 Email Sending DMARC Guidelines?

Our email deliverability visibility tool will indicate whether you are compliant with Google and Yahoo’s February 2024 email guidelines for bulk senders. Google sends us reports alongside all modern email inbox providers.

Stellastra was a massive help and took minutes fixing an email issue that we thought would be extremely time consuming. Stellastra was a hub of knowledge and we couldn't recommend them enough!

Brittani Guerra, Marketing Executive, UK Cyber Cluster Collaboration

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